Refund Policy

Your satisfaction is our priority. If you are not fully satisfied with our gemstones, you can return them to us within 30 days of receipt for a full refund. To initiate a return, please email us at info@naturanspinelgem.co.uk and provide the product code number. All returned items must be in their original condition to be eligible for a refund. Please note that shipping fees are non-refundable, unless the return is a result of our error.

For orders with free shipping, the actual shipping fee will be deducted from the refund amount. Return items must be sent using registered and insured shipping methods for secure handling. Once we receive your returned item(s), we will process your refund within 10 business days. The refund will be credited back to your original payment method.